An SLA (Service Level Agreement) maintenance contract is an ongoing contract to clean, service, and repair equipment installed on-site.
We design SLA’s to meet the specific requirements of your site. SLA’s are available for both systems we’ve installed and any on-site systems installed by other companies.
Determining the scope of the SLA for your circumstances is based on the following factors:
The type of equipment installed and the number of items on-site.
The distance of your site from our nearest branch.
How often your equipment needs to be maintained – from daily to twice a year.
What response rate you require – from within 4 hours on a 24/7 basis to within two working days.
How many repair callouts you want to include.
Please email us, or complete the form below to find out more, and one of our nearest Account Managers contact you.